Getting the measure of kindness: A guide for organisations

In October 2019, Carnegie UK first brought together a Kindness Leadership Network (KiLN), made up of members from different sectors spread across England, Scotland and Wales, with the stated aim of supporting and challenging organisations to take practical action to embed kindness into their workplaces and services.

Although COVID-19 changed the nature and the timetable of the planned programme, it also provided opportunities: the pandemic demanded that organisations change at pace and gave individual members of KiLN the opportunity to put kindness at the heart of the pandemic response.

One of the barriers to implementing and sustaining kindness identified by KiLN members was the challenge of understanding and evidencing the impact of an approach led by kindness. Getting the measure of kindness is intended to support organisations to develop their approach to measurement, providing a range of questions, tools and approaches to consider.